Frequently Asked Questions

Although our Policy is that we can only supply on 3 occasions, this can be reviewed on a case by case basis.

Yes, we can put together a ‘B&B’ parcel which only requires access to a kettle, or does not need any heating at all.

Ideally, you need to be referred to us by one of the agencies. (For details follow link here Referral Agencies).  If you are eligible they will contact the food bank on your behalf to check that you have not already received three food parcels and then to arrange from where you can collect the parcel.  Alternatively, you can call the Food Bank where one of our confidential volunteers can assist you.

You will be given a parcel of food appropriate to your needs. This will contain, so far as we have the supplies, enough food for three days. You can receive up to three parcels throughout your crisis but you will need to be referred to the Foodbank for each visit you make.

Unfortunately the Foodbank cannot help on a long-term basis. We do not have enough food. It is a matter for your referral agency to make long-term provisions for you.

Yes, we can supply cat or dog food as well as a food parcel.

Yes we can provide baby milk or food suitable for babies.

Yes, we can provide food suitable for special diets such as gluten free or diabetic though we are not experts in these fields so you will need to check the suitability of the food you receive.

As we are limited by lack of resources to only giving food parcels on three occasions, we need to know who you are to check how many you have received previously.